PLANS CHANGE.

THAT’S OKAY.

Life happens. Schedules change. Goals change. Sometimes your PFP routine needs to change too. We’ve collected our current cancellation, expiration, and account policies here so you know what to expect before you book, buy, pause, or cancel something.

MEMBERSHIP CANCELLATIONS

CANCELLING YOUR MEMBERSHIP

PFP memberships are month-to-month. If you need to cancel your membership, submit your cancellation request at least 24 hours before your next scheduled billing date. Your cancellation will take effect at the end of your current paid billing period, so you’ll continue to have access through the time you’ve already paid for.

If your request is submitted less than 24 hours before your next billing date, the upcoming payment may still be processed and your cancellation will take effect at the end of that billing period.

BARBELL MEMBERSHIPS

PFP Barbell follows the same membership cancellation policy:

Submit your cancellation at least 24 hours before your next scheduled billing date.

If PFP misses a properly submitted cancellation and charges you in error, the incorrect charge will be refunded.

MEMBERSHIP PAUSES

NEED TO PAUSE?

PFP does not generally freeze memberships. We may approve a medical pause when appropriate documentation is provided.

Medical pauses are reviewed individually based on the circumstances.

PERSONAL + SEMI-PRIVATE TRAINING

NEED TO CANCEL A TRAINING SESSION?

Personal Training and Semi-Private Training sessions require at least 12 hours’ notice to cancel or reschedule.

If you cancel with less than 12 hours’ notice—or do not show up for your scheduled session—the session will be forfeited and counted as used.

MONTHLY TRAINING SESSIONS

Purchased monthly training sessions remain valid for 12 months. Unused Personal and Semi-Private Training sessions remain available for up to 12 months from their applicable purchase/billing date.

GROUP FITNESS

CAN’T MAKE CLASS?

Please cancel your Group Fitness reservation at least 1 hour before class begins.

If you do not cancel within that window or do not show up for your reservation, you will be charged for the session.

MONTHLY CLASSES

Classes included in a monthly plan do not roll over into future months.

MASSAGE THERAPY

MASSAGE CANCELLATIONS

Massage appointments require at least 12 hours’ notice to cancel or reschedule.

If you do not show up for your appointment, you will be charged for the scheduled session.

PHYSICAL THERAPY

PHYSICAL THERAPY CANCELLATIONS

Physical Therapy appointments require at least 24 hours’ notice to cancel or reschedule. If you cancel within 24 hours of your appointment, a $100 late cancellation fee will apply.

If you do not show up for your scheduled appointment, you will be charged the full session fee.

FITNESS ASSESSMENTS

ASSESSMENT CANCELLATIONS

Fitness Assessments require at least 12 hours’ notice to cancel or reschedule.

If you do not show up for your assessment, the assessment fee will be charged. If you would still like to complete an assessment after missing your original appointment, you’ll need to schedule and pay for a new assessment.

INTRO OFFERS

INTRO OFFERS ARE DESIGNED TO BE USED

PFP Intro Offers give you a lower-commitment way to experience the coaching and community before deciding what comes next. Because they’re intended to help you build momentum, Intro Offers have defined timeframes.

PERSONAL TRAINING INTRO

4 × 30-minute Personal Training sessions

Valid for 30 days from purchase.

GROUP FITNESS INTRO

5 classes for $25

Valid for 14 days from your first class.

SMALL GROUP COURSE

6-week course — $200

The course runs for six consecutive weeks.

At the end of the course, participants can transition into Group Fitness or Semi-Private Training based on what makes sense for them.

MISSED INTRO SESSIONS

Any missed Intro Offer session is counted toward the Intro Offer and cannot be replaced.

PREPAID PACKAGES

PACKAGES + EXPIRATION

Prepaid training, Group Fitness, and Massage packages expire 12 months from the date of purchase.

This includes applicable:

10-session training packs, 10- and 25-class packs, Massage 5-packs, and other prepaid packages unless a different expiration is specifically disclosed at purchase.

PACKAGE CREDITS + REFUNDS

Prepaid packages are not refundable for cash, but the remaining value may be exchanged for PFP store credit to be used toward other eligible services.

REFUNDS

REFUNDS + ACCOUNT CREDITS

Membership charges and completed or missed services are generally non-refundable except where PFP has made an error or where otherwise required by law. Prepaid packages may be exchanged for PFP store credit rather than refunded for cash.

If PFP processes a membership charge after receiving a properly submitted cancellation within the required notice period, PFP will refund the incorrect charge.